Fulfillment Policy (Credit-Card Payments)

1. What we provide

Fluxent Technologies, Inc. provides custom software design and development and related professional services. Services are defined in a Statement of Work (SOW) and the Master Services Agreement. We do not sell physical goods.

2. Orders and payment

Orders are placed by executing a SOW/agreement and/or paying an invoice. Card payments are processed securely by Stripe, Inc.; Fluxent does not store full card numbers. An order is accepted when payment (or the agreed deposit) is received and Fluxent confirms commencement. By executing a SOW or completing payment, Client acknowledges that it has read and agrees to this Policy and the Terms of Service.

3. Service delivery

Services are delivered over the engagement period stated in the SOW (milestones, sprints, or hourly), not as instant digital downloads. Delivery timelines depend on timely Client feedback and inputs. Ownership of Project IP is governed by the MSA and the IP Assignment Agreement.

4. Refunds and cancellations

Fees are non-refundable once the corresponding work has been performed, except as expressly stated in the applicable SOW. There is no automatic or standard refund window or satisfaction guarantee; a refund window or satisfaction guarantee applies only if expressly agreed in writing in the applicable SOW.

Eligible for refund:

• Duplicate or erroneous charges, upon verification.
• Pre-paid amounts for work not yet performed, at Fluxent’s discretion, less costs incurred, unless the SOW states otherwise.
• Any refund expressly provided in the applicable SOW.

Not eligible for refund:

• Fees for work already performed.
• Amounts the SOW designates as non-refundable.
• Dissatisfaction not covered by a written satisfaction guarantee in the SOW.

Approved refunds are issued to the original payment method and processed within thirty (30) days of approval.

5. Chargebacks

Please contact us before initiating a chargeback so we can resolve billing issues directly. If you file a chargeback after agreeing to this Policy and our Terms of Service, Fluxent may contest the dispute, provide the issuing bank with your signed agreement and evidence of services rendered, and may decline to provide you future services. Unwarranted chargebacks may be disputed with evidence of services rendered.

6. Cancellation by either party

Either party may terminate as provided in the MSA. Upon termination, Client pays for Services performed and expenses incurred through the termination date.

7. Governing law

This Policy and related transactions are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any dispute is subject to the jurisdiction of the state and federal courts located in Nassau County, New York; however, nothing in this Policy waives any non-waivable rights a consumer may have under the consumer-protection laws of the consumer’s home jurisdiction, including any right to bring a claim there.

8. Contact